IMP Electrical respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, store and share personal information when you contact us, request a quotation, become a customer, use our website or otherwise interact with us.

For the purposes of UK data protection law, IMP Electrical is the data controller for the personal information described in this notice.

1. Who we are

IMP Electrical

Email: [email protected]

Telephone: 07792 790664

Website: impelectrical.co.uk

If you have any questions about this Privacy Notice or how we use your personal information, please contact us using the details above.

2. Information we may collect

Depending on how you interact with us, we may collect and process information including:

your name;

home, business or installation address;

email address;

telephone number;

billing and invoicing details;

details about the property or premises where work is proposed or undertaken;

photographs, surveys, plans and technical information relating to an installation;

electricity supply, meter, MPAN or DNO-related information where required;

details relating to solar PV, battery storage, EV charging or other electrical equipment;

correspondence between you and IMP Electrical;

quotation, contract, invoice and payment records;

warranty, commissioning and certification information;

records of complaints, queries or customer service matters;

information submitted through our website or contact forms;

technical information about use of our website, such as IP address, browser information and cookie data where applicable.

We aim to collect only the information reasonably necessary for the purpose for which it is required.

3. How we obtain your information

We normally receive personal information directly from you when you contact us, request a quotation, enter into a contract, complete a website form, speak to us by telephone or email, or provide information during a survey or installation.

We may also receive information from other legitimate sources where necessary, including:

builders, developers, landlords or managing agents;

another contractor involved with your project;

electricity network operators;

MCS and certification bodies;

manufacturers or warranty providers;

grant or funding administrators;

professional advisers;

publicly available sources.

Where information is obtained from another source, we will handle it in accordance with applicable data protection law. ICO guidance requires businesses to provide privacy information when collecting data and, subject to limited exceptions, within a reasonable period where information is obtained elsewhere.

4. Why we use your personal information

We may use your information to:

respond to enquiries;

arrange surveys and appointments;

prepare quotations and designs;

assess the suitability of electrical, solar PV, battery storage or EV charging installations;

enter into and administer contracts;

carry out installations, repairs, testing and maintenance;

issue electrical certificates and other installation documentation;

register installations and complete Building Regulations notifications;

make or administer DNO applications and notifications, including G98/G99/G100 where applicable;

register qualifying installations through MCS or other certification schemes;

administer warranties, guarantees and insurance-backed guarantees;

process invoices and payments;

maintain installation and compliance records;

communicate with customers about their installation;

respond to faults, warranty claims and complaints;

comply with accounting, tax, regulatory and legal obligations;

protect our business against fraud, misuse or legal claims;

improve our services, systems and customer experience;

send marketing communications where permitted by law.

5. Our lawful bases

UK GDPR requires us to identify an appropriate lawful basis before using personal information.

Depending on the circumstances, we generally rely on:

Contract – where processing is necessary to provide a quotation at your request, enter into a contract or perform work you have asked us to carry out.

Legal obligation – where we need to process or retain information to meet legal, regulatory, taxation, certification, electrical safety or other statutory obligations.

Legitimate interests – where using information is reasonably necessary for the operation and protection of our business, provided those interests are not overridden by your rights. Examples may include maintaining business records, responding to enquiries, dealing with complaints, preventing fraud and improving our services.

Consent – where we specifically ask for your permission, including certain forms of electronic marketing or non-essential website cookies where consent is required.

Where we rely on consent, you may withdraw it at any time.

6. MCS, DNO and certification information

Where we undertake renewable energy or battery installations, we may need to provide relevant information to organisations involved in certification, notification or compliance, including:

MCS;

our MCS Certification Body;

Building Control or competent person scheme operators;

electricity Distribution Network Operators;

warranty and insurance-backed guarantee providers;

manufacturers;

grant, finance or incentive scheme administrators where applicable.

This may include your name, installation address, system details, installation date and other information necessary to register or certify the work.

7. Who we may share information with

We do not sell your personal information.

We may share information where reasonably necessary with:

employees and authorised personnel;

subcontractors working on your project;

accountants and professional advisers;

IT, website, cloud storage and software providers;

payment and banking providers;

manufacturers and technical support providers;

wholesalers or suppliers where required to administer a warranty or order;

MCS and certification bodies;

Building Control and competent person schemes;

Distribution Network Operators;

warranty and insurance providers;

government departments, regulators or law-enforcement bodies where legally required;

debt recovery or legal advisers where necessary to recover sums properly owed.

Any sharing of personal data must itself have an appropriate lawful basis.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, contractual, tax, warranty and certification requirements.

Installation and certification records may need to be retained for at least six years, and certain records may be kept for longer where required for warranty, regulatory, taxation, legal claim or other legitimate purposes.

When information is no longer required, we will delete, destroy or anonymise it where reasonably practicable.

The ICO requires privacy notices to tell individuals about applicable retention periods or the criteria used to determine them.

9. Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or unauthorised access.

These measures may include:

password-protected systems;

access controls;

secure cloud or electronic storage;

backups;

device security;

controlled access to customer and installation files;

appropriate procedures for employees and contractors.

However, no internet-based system or electronic storage method can be guaranteed to be completely secure.

10. International transfers

Some of the software, cloud or technology providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure an appropriate legal safeguard is in place as required by UK data protection law.

11. Marketing

We may contact existing customers about related IMP Electrical products or services where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe facility provided.

You have an absolute right to object to the use of your personal information for direct marketing.

12. Cookies and our website

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function properly. Other cookies, such as analytics, advertising or tracking cookies, should only be used where legally permitted and, where required, after obtaining your consent.

You should be able to accept, reject or manage non-essential cookies through our website's cookie controls.

The ICO states that website visitors must be informed about cookies and that consent is required for cookies that are not strictly necessary.

We recommend that our website uses a separate Cookie Policy containing details of the specific cookies and third-party services actually operating on the site.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

request access to personal information we hold about you;

ask us to correct inaccurate or incomplete information;

ask us to erase information in certain circumstances;

ask us to restrict processing;

object to certain processing;

request transfer of certain information to you or another organisation;

withdraw consent where processing relies upon consent; and

object at any time to direct marketing.

These rights are not absolute and may depend on the lawful basis under which information is being processed.

To exercise your rights, contact:

[email protected]

We may need to verify your identity before responding.

14. Complaints

If you have concerns about how we use your information, please contact us first so that we can investigate.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Information Commissioner's Office

15. Automated decision-making

We do not normally use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

If this changes, we will update this Privacy Notice as required.

16. Changes to this notice

We may update this Privacy Notice from time to time to reflect changes in our business, technology or legal requirements.

The latest version will be published on our website together with the date it was last updated.