This week’s win is a little different, but one we’re genuinely proud of.
We recently helped Chris Brown, who had been through months of stress after being badly let down by a previous electrical company. Chris had solar panels and an EV charger installed by another electrical firm (the name is listed on our Google Review), but shortly after the installation the company went into liquidation. Messages went unanswered, the system wasn’t commissioned with Octopus as promised, and Chris was left with no idea how to get the charger working. Four months of frustration, worry and uncertainty followed.
That’s where we stepped in.
Matt headed out to take a look and quickly got everything back on track. He explained how the system worked in a clear, friendly way and made sure Chris finally had a setup they could have confidence in. Everything was commissioned properly, the charger was brought online, and for the first time since the original installation, everything worked exactly as it should.
Chris shared some lovely feedback that absolutely made our week:
“Matt was a breath of fresh air. So helpful. He really knows his stuff and explained everything to me in a way I could understand.
I wish I had contacted Emily at Imp Electrical earlier – it would have saved me months of worry. Thanks to Matt I now have full confidence in my solar panels and charger. Also have peace of mind knowing that I will be able to contact them again if anything is needed.
Just want to say a final thank you to Emily, Matt and Imp Electrical.”
We’re just glad we could help and get everything running safely and correctly. That’s what we’re here for.
If you ever find yourself unsure about your system, need a second opinion, or want a team that won’t leave you in the dark, you know where we are.
Imp Electrical – tidy, affordable, professional and friendly.